Widerrufsrecht

This Return & Refund Policy applies to registered business clients located in the European Union, United Kingdom, United States, and Australia. By placing an order with us, you confirm that you understand and accept the terms below.

1. General Conditions

  • Returns are accepted only from registered business customers.
  • All return requests must be sent by email to info@p12-hub-europe.com with the order number, item details, and reason for return.
  • Items must be unused, undamaged, and returned in their original packaging.
  • Unauthorized returns will not be accepted or refunded.

2. Return Periods

  • Physical products: Returns accepted within 30 days of delivery.
  • Digital products: Refunds accepted within 14 days, provided the product has not been accessed or downloaded.
  • Customized products: Not eligible for returns or refunds unless a defect is confirmed.

3. Supplier Exceptions

Some suppliers do not allow returns unless the item is faulty or incorrect. These products will be identified before purchase. By ordering these products, you accept the supplier’s conditions.

4. Defective or Damaged Items

  • If a product arrives damaged or defective, notify us within 7 days with photos and a short description.
  • After confirmation, the item will be replaced or refunded based on availability and supplier policy.

5. Return Shipping Costs

  • For approved returns, shipping costs are covered by the supplier unless the item is not defective.
  • The return address will be provided by our support team and may differ depending on the supplier.

6. Refund Processing

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.
  • Refunds may be issued to the original payment method or as store credit.

7. Contact & Support

If you have questions about returns or refunds, contact our support team:
📩 info@p12-hub-europe.com