FAQs

P12 Hub is a subscription-based platform that instantly connects your Shopify store to thousands of ready-to-sell products from trusted suppliers across Europe,Asia US, UK, and Australia. With one integration, your store is automatically stocked with optimized product titles, descriptions, images, and SEO metadata. We handle fulfillment, while you focus on selling and growing your brand.

Our database includes over 20,000 carefully curated products across multiple niches, updated regularly to reflect market trends and consumer demand.

P12 Hub is fully compatible with Shopify, WooCommerce, and Magento, giving you the flexibility to connect your preferred eCommerce platform. However, please note that our Growth plan (advanced onboarding and maintenance) is exclusively available for Shopify stores, as it requires specific integrations and automation flows only possible within Shopify’s ecosystem.

Yes. Every product is fully optimized with persuasive descriptions, attractive images, SEO-friendly titles, and customer reviews to maximize conversions.

Our catalog is continuously updated to ensure you always have access to trending, high-quality products that are ready for immediate sale.

No. You have unlimited access to the entire catalog included in your subscription.

All products are sourced directly from reliable, vetted suppliers based in Europe, the US, the UK, and Australia, ensuring fast local delivery and compliance with local regulations.

Yes. We carefully vet suppliers to guarantee product quality, reliability, and customer satisfaction.

Yes. Each product follows the return and warranty policies of its supplier, which we integrate into the fulfillment process for a seamless experience.

We work only with suppliers that meet strict quality and compliance standards, supported by customer feedback and performance tracking.

No need. We centralize sourcing to ensure efficiency, quality control, and consistency.

P12 Hub manages the entire fulfillment process. When you make a sale, the supplier ships directly to your customer under your brand.

Delivery times vary by region:

Europe: 3–7 business days

US & UK: 3–5 business days

Australia: 5–8 business days

We focus on regional fulfillment (EU, US, UK, AUS) to avoid customs delays and extra taxes. This ensures faster shipping and happier customers.

We handle returns in cooperation with suppliers. Your customer only sees your brand throughout the process.

No. All orders are shipped under your store branding for a professional, consistent image.

Starter (€17/month): Full catalog access, auto-updates, fulfillment, basic support.

Pro (€29/month): Starter benefits + priority support, tailored product recommendations, marketing templates.

Growth (€49/month): Pro benefits + personalized onboarding, 10h monthly maintenance, and ongoing strategic support.

Yes, you can upgrade or downgrade at any time based on your business needs.

There is no long-term commitment with P12 Hub. After your free trial, your subscription will automatically renew on a monthly basis (every 30 days). If you decide not to continue, you simply need to cancel before the next renewal date to avoid being charged. This ensures you can test and use the service with full flexibility and without risk.

Your store remains active, but you will lose access to the catalog, updates, and fulfillment services.

No. Our app integration is simple and designed for beginners.

Yes. You install a lightweight app that connects your store to the P12 Hub database in minutes.

Automatic. Products sync instantly with your store.

Yes. You retain full control and can customize content to match your brand voice.But we do not recommend it, it can interfere with the transfer of orders.

Yes, you can use P12 Hub across multiple stores. However, each store and each market requires its own separate subscription. This ensures that product data, inventory sync, and fulfillment are managed accurately for every region you operate in.

Starter: Basic email support

Pro: Priority support


Growth: Dedicated strategic support and monthly store maintenance

Our average response time is under 24 hours, with priority given to Pro and Growth members.

Yes, via email or chat we provide support in all languages.

Yes. Growth subscribers benefit from personalized strategic guidance to scale their stores.

No. Your subscription covers catalog access, updates, and fulfillment.

Subscriptions are billed monthly.

We only accept PayPal.

No, our prices are exclusive of VAT, as P12 Hub operates under a B2B model. This means we supply products to merchants (store owners), and it is their responsibility to apply and charge VAT (or equivalent sales tax) to the final customer at checkout.

For EU-based merchants, our suppliers use the IOSS (Import One-Stop Shop) system for all cross-border shipments. This guarantees that VAT is prepaid at the time of sale, and products are delivered directly to your customers without additional customs fees, hidden charges, or delivery delays.

For merchants operating in the United States, United Kingdom, and Australia, we partner with local suppliers and warehouses. This ensures that all products are shipped domestically, avoiding import duties and providing faster and more reliable delivery.

We designed this system to give you peace of mind:

No surprise costs for your customers.


No complex customs procedures for your business.


A fully transparent pricing structure that allows you to focus on growth.


With P12 Hub, you can rest assured that your operations remain compliant, seamless, and hassle-free, no matter where you sell.

No. We only charge the monthly or annual subscription fee.

You can sell in Europe, the United States, the United Kingdom, and Australia.

Each regional database is independent, ensuring local fulfillment without cross-border delays.

To minimize shipping times, avoid customs, and ensure compliance with local tax laws.

Yes. Our Pro and Growth plans include product recommendations tailored to your market.

Absolutely. Templates are designed to be plug-and-play but can be adapted to your brand style.

We provide insights and recommendations based on market trends and real performance data.

Yes. Growth subscribers receive ongoing support for promotions, campaigns, and scaling.

No. You can process unlimited orders without restrictions.

All our subscription plans include fulfillment. When a customer orders from your store, the order is automatically sent to our supplier network. They pick, pack, and ship the product directly to your customer under your brand. You don’t need to manage inventory, storage, or shipping logistics.

Yes. As a merchant, you have full control over your pricing strategy and profit margins. P12 Hub provides wholesale/B2B product costs, and you decide the retail prices shown to your customers.

Merchants are responsible for ensuring compliance with tax regulations in their own country of operation. In the EU, our suppliers use IOSS for imports, which simplifies VAT collection. In other markets (US, UK, AUS), merchants must comply with local tax rules. We recommend consulting your accountant for tailored advice.

Delivery times vary by region. For EU, UK, US, and AUS, we ship from local warehouses, with delivery usually within 2–6 business days. For countries outside these regions, shipping may take longer depending on customs procedures.

Absolutely. Growth plan subscribers can suggest product categories or suppliers. Our sourcing team evaluates and, if approved, integrates them into the catalog to meet your store’s needs.

Our suppliers handle product returns and replacements directly. As the merchant, you only need to provide customer service through your store. Refund policies can be aligned with your brand, while P12 Hub ensures smooth processing in the background.

We only accept PayPal, due to the speed of fund transfers and its payment commission.

You can send an email, fill out the form to speak to our team or schedule a free consultation.